Business Operations Specialist

About the Role

We are seeking a highly organized, analytical, and process-driven Business Operations Specialist to join our team, focusing primarily on supporting our rapid growth and operational efficiency within the MENA region. You will be the linchpin for ensuring our internal processes, data flow, and cross-functional initiatives run smoothly. This role requires a hands-on approach to problem-solving, a strong ability to manage complex data sets, and a passion for making everything more efficient.

What You Will Do

Operational Efficiency & Process Improvement

• Analyze existing business processes (e.g., onboarding, reporting, internal workflows) and identify critical bottlenecks or inefficiencies.

• Design, document, and implement streamlined, scalable operational procedures across different departments.

• Manage and maintain essential operational documentation, including internal policies, procedure manuals, and flowcharts, ensuring they are accessible and up-to-date.

• Coordinate the scheduling and execution of critical recurring team meetings, off-sites, and training sessions, including agenda preparation and follow-up on action items.

• Own and manage internal tools and systems to ensure data integrity and user adoption.

Data Management & Reporting

• Manage and maintain the accuracy and cleanliness of operational data within our core business systems.

• Develop clear, insightful reports and dashboards to provide leadership with actionable insights.

• Support financial reconciliation and reporting processes by ensuring data consistency between operational systems and finance tools.

Cross-Functional Support & Projects

• Act as the primary point of contact for internal teams requiring operational support or troubleshooting of system issues.

• Handle administrative coordination tasks for the MENA leadership team, including travel arrangements, expense reporting, and communication filtering.

• Assist in managing office administrative needs, such as supply procurement, liaising with building management, and managing office vendor contracts.

• Assist in vendor management, contract tracking, and procurement processes specific to the UAE region.

What We’re Looking For

• Bachelor’s degree in Business Administration, Operations Management, or a related quantitative field.

• Minimum 3 years of experience in Business Operations, preferably within a tech, SaaS, or fintech environment.

• Mandatory UAE Experience: Strong familiarity with the local business environment, regulatory requirements, and common operational challenges of scaling a business in Dubai/UAE.

• Process Excellence: Proven ability to analyze complex workflows, design improvements, and manage successful change implementation.

• Technical Proficiency: Strong proficiency in data analysis tools (e.g., Excel/Sheets).

• Communication: Exceptional written and verbal communication skills in English; proficiency in Arabic is highly advantageous.

• Problem-Solver: Highly proactive, self-motivated, and enjoys taking ownership of ambiguous problems through to resolution.

Nice to Have

• Prior experience in a remote or distributed work environment.

• Knowledge of local UAE licensing, VAT, and business registration processes.

What You’ll Get

• Competitive salary.

• Choice of work equipment.

• Access to Employee Stock Options (ESOP).

• Flexible, fully remote work environment.

• A role with high visibility, autonomy, and professional growth opportunities