Customer Success Specialist
At Nomod we're looking for a Customer Success Specialist to join our team. You'll be the face and voice of Nomod to our users.
Read on to figure out whether this could be right up your alley!
Full-time · Remote (UAE / Jordan / Lebanon/ Egypt / Pakistan / Sri Lanka / Philippines)
We’re looking for a Customer Success Specialist to join our team. The ideal candidate is a proactive problem solver, with great communication skills and a relentless focus on customer happiness, who will relish being the face and voice of Nomod to our users.
Be on the frontline of engagement with hundreds of merchants that rely on Nomod for their businesses, interacting with them over email and live chat, and voice in the future
Ensure every user has a truly delightful experience using Nomod, with a relentless focus on keeping them happy and delivering the best possible outcomes for them
Assist potential new users with their queries on Nomod’s current and upcoming features
Provide guidance to users experiencing issues, and work with them to find solutions in a timely manner
Support merchants in managing and challenging disputes and chargebacks
Work closely with our Risk team to augment account reviews and communicate with users as part of this process
Triage support requests to determine urgency, and escalate where necessary
Manage and respond to online reviews across various platforms
Assist team leads in spotting patterns in support interactions, contributing to our Help Centre content, and sharing recurring feedback to our Product and Engineering teams when appropriate
Work with an agile, globally distributed team and be able to harness constructive feedback
Be proud of what you work on, whilst obsessing about the quality of what you produce
Have regular opportunities for career growth. We’re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles
Ensure that everyone is blown away with their Nomod experience
You’ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!
What we’d like
You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.
Having said that, we think a Customer Success Specialist should:
Be educated to at least degree level or equivalent
Have previous experience in a customer support role, ideally in a consumer tech or hospitality environment
Have exceptional written and verbal skills in English. If you’re bi or trilingual in Arabic, Hindi or Urdu, that would be incredible
Have an ability to quickly build a rapport and see things from the perspective of our users
Obsess about making and keeping users happy
Have lots of energy, be proactive, think quickly and revel in solving problems
Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence
Be creative, innovative, and data driven
Deliver no matter what it takes
Chrome, Gmail, Google Docs, and similar web tools are second nature
Have the ability to thrive in a fully remote, distributed organisation
Be lots of fun to work with!
Nice to haves
Prior experience at a high growth startup or at an established fintech firm
Fluency in other languages in addition to English
Experience working with a remote, global, multicultural team
What you’ll get
As a Customer Success Specialist you will receive:
Your choice of equipment
Competitive pay
Access to our upcoming ESOP
Incredible co-workers (yep, really!)
A super nice, flexible, distributed work environment
Do you want to join our team as our new Customer Success Specialist? Then we'd love to hear about you!