Recovery and Collections Specialist UAE

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Recovery and Collections Specialist (UAE)

You'll be the driving force behind our efforts to recover outstanding receivables from our users. Read on to figure out whether this could be right up your alley!

Full-time · Remote

About the job

We’re looking for a Recovery and Collections Specialist to join our Operations team in the UAE. The ideal candidate is a tenacious and proactive problem solver with great communication skills, who will relish being the driving force behind our efforts to recover outstanding receivables from our users, including being the main point of contact for those who have fallen behind with their payments.

As a Recovery and Collections Specialist, you will:

  • Manage the early arrears portfolio, tracking outstanding amounts, and contacting users in early arrears using a range of methods, both written and verbal, to understand and validate the reasons for missed payments

  • Negotiate, implement and monitor repayment solutions with users in arrears that take into account the user’s circumstances whilst optimising recovery for Nomod

  • Working closely with our legal teams, follow up and escalate recovery steps where appropriate, including assisting with preparation of escalation materials and submissions, input into recovery strategy, ongoing negotiations, etc, 

  • Analyse account activity, identify patterns, and provide feedback to help improve our underwriting model to minimise future arrears

  • Work closely with our Risk team to augment account reviews and communicate with users as part of this process

  • Assist the Support team with triaging and responding to user queries where required

  • Be on the frontline of engagement with the many merchants that rely on Nomod for their businesses, interacting with them face to face, over the phone, over email, and via live chat in the future

  • Support merchants in managing and challenging disputes and chargebacks

  • Work with an agile, globally distributed team and be able to harness constructive feedback

  • Be proud of what you work on, whilst obsessing about the quality of what you produce

  • Have regular opportunities for career growth. We’re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles

  • Ensure that everyone is blown away with their Nomod experience

You’ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!

What we'd like

You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.

Having said that, we think a Recovery and Collections Specialist should:

  • Be educated to at least degree level or equivalent

  • Have previous experience in a customer support, recovery and collections role, ideally in a consumer tech or financial services environment

  • Have exceptional written and verbal skills in English. If you’re bi or trilingual in Arabic, Hindi or Urdu, that would be incredible

  • Be tenacious, persistent, resilient and comfortable asking challenging questions in the face of pushback from users

  • Love diving deep into investigations based on a user’s story utilising an array of tools

  • Enjoy building relationships with people, an ability to quickly build rapport, have excellent interpersonal skills and high emotional intelligence

  • Be comfortable making high value, and sometimes emotionally difficult decisions, often without perfect information

  • Have obsessive attention to detail while also being able to spot the bigger picture

  • Have lots of energy, be proactive, think quickly and revel in solving problems

  • Chrome, Gmail, Google Docs, and similar web tools are second nature

  • Be creative, innovative, and data driven

  • Deliver no matter what it takes

  • Have the ability to thrive in a fully remote, distributed organisation

  • Be lots of fun to work with!

Nice to haves

  • Prior experience at a high growth startup or at an established fintech firm

  • Collections and recovery experience with a Middle East based firm or clientele

  • Fluency in other languages in addition to English

  • Experience working with a remote, global, multicultural team

What you'll get

As a Recovery and Collections Specialist you will receive:

  • Company provided equipment

  • Competitive pay

  • Access to our upcoming ESOP

  • Incredible co-workers (yep, really!)

  • A super nice, flexible, distributed work environment

About Nomod

At Nomod, we're building a financial operating system for forward thinking businesses in emerging markets. We're starting with making it incredibly easy to sign up and start accepting card payments both in-person and online. Next up, we're working on holding money, spending money, making payments, and providing fast access to credit!

Nomod is a globally distributed, fully remote organisation, headquartered out of London.

Apply to be our next Recovery and Collections Specialist

Ready to join us? We'd love to hear from you ⤵️

About Us

Nomod is a globally distributed, all remote organisation, headquartered out of London

Nomod was part of Y Combinator's Summer 2021 batch and is backed by a global smorgasbord of the world's best fintech investors