👋 We're looking for a Support Specialist

You'll be the face and voice of Nomod to our users. Read on to figure out whether this could be right up your alley!

Full-time · Remote

About the job

We’re looking for a Support Specialist to join our Support team. The ideal candidate is a proactive problem solver with great communication skills who will relish being the face and voice of Nomod to our users.

As a Support Specialist, you will:

Be on the frontline of engagement with hundreds of merchants that rely on Nomod for their businesses, interacting with them over email and via live chat and voice in the future
Assist potential new users with their queries on Nomod’s current and upcoming features
Provide guidance to users experiencing issues, and work with them to find solutions in a timely manner
Support merchants in managing and challenging disputes and chargebacks
Work closely with our Risk team to augment account reviews and communicate with users as part of this process
Triage support requests to determine urgency, and escalate where necessary
Manage and respond to online reviews across various platforms
Assist team leads in spotting patterns in support interactions, contributing to our Help Centre content, and sharing recurring feedback to our Product and Engineering teams when appropriate
Work with an agile, globally distributed team and be able to harness constructive feedback
Be proud of what you work on, whilst obsessing about the quality of what you produce
Have regular opportunities for career growth. We’re growing quickly and are forming new teams as we do. We have a bias towards internal promotion into leadership roles
Ensure that everyone is blown away with their Nomod experience

You’ll experience what it is like to work in a fun, entrepreneurial, and high growth startup!

What we'd like

You do not need to be intimately familiar with any of the technologies that we work with. Great people are effective at quickly learning what we use or introduce us to new ways of working.

Having said that, we think a Support Specialist should:

Be educated to at least degree level or equivalent
Have previous experience in a customer support role, ideally in a consumer tech, or hospitality environment
Have exceptional written and verbal skills in in English. If you’re bi or trilingual in Arabic, Hindi or Urdu, that would be incredible
Have an ability to quickly build a rapport and see things from the perspective of our users
Obsess about making and keeping users happy
Have lots of energy, be proactive, think quickly and revel in solving problems
Enjoy building relationships with people, and have excellent interpersonal skills and emotional intelligence
Chrome, Gmail, Google Docs, and similar web tools are second nature
Be creative, innovative, and data driven
Deliver no matter what it takes
Have the ability to thrive in a fully remote, distributed organisation
Be lots of fun to work with!

Nice to haves

Prior experience at a high growth startup or at an established fintech firm
Fluency in other languages in addition to English
Experience working with a remote, global, multicultural team

What you'll get

As a Support Specialist you will receive:

Your choice of equipment
Competitive pay
Access to our upcoming ESOP
Incredible co-workers (yep, really!)
A super nice, flexible, distributed work environment

About Nomod

At Nomod, we're building a financial operating system for forward thinking businesses in emerging markets. We're starting with making it incredibly easy to sign up and start accepting card payments both in-person and online. Next up, we're working on holding money, spending money, making payments, and providing fast access to credit!

Nomod is a globally distributed, fully remote organisation, headquartered out of London.

Elsewhere

Apply to be our next Support Specialist

Ready to join us? We'd love to hear from you ⤵️

Application closed

About Us

Nomod is a globally distributed, all remote organisation, headquartered out of London

Nomod was part of Y Combinator's Summer 2021 batch and is backed by a global smorgasbord of the world's best fintech investors